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Shipping & Delivery

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.


  • If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows to do so.

    • Standard delivery - 95.00 ZAR 

    • Free delivery applicable to purchases over R 1000.00

    • The estimated delivery time will be between 3-5 working days, depending on the delivery address.

Key Possibilities is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


You will receive email updates on the status of your order.

You can also find this information in the Bag section.  If you are not registered, click on the “My Order” link in the confirmation email to track your order.

These are the stages your order will go through:

  1. Bought: your order has been placed successfully.

  2. Being processed: we’ve received your order details.

  3. Being prepared: your order is being prepared in our warehouse.

  4. Sent: your order has already left our premises.

  5. Collected by courier: your order is on its way and will be delivered soon.

  6. Delivered to customer: your order has been delivered.​

Order Status

You have 30 days from the shipping date of your order to return your purchase from  The items must have all their labels and be in perfect condition.

These are the options for returning your item(s):

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Purchase Conditions

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